Return & Refund Policy

1. Introduction

This Return and Refund Policy outlines the terms and conditions for service cancellations and refunds for Financial Audit Malaysia's services. We strive to provide high-quality professional services that meet our clients' expectations. However, we understand that in some circumstances, you may need to cancel a service or request a refund.

2. Service Cancellations

If you wish to cancel a service you have engaged us for, please note the following conditions:

Within 7 Days: If you cancel within 7 days of engaging our services and before any substantive work has begun, you may be eligible for a full refund, less any administrative fees.
After 7 Days but Before Commencement: If you cancel after 7 days but before our team has commenced substantive work on your audit, you may be eligible for a partial refund of up to 70% of the service fee, depending on administrative costs incurred.
After Work Has Commenced: Once our team has begun substantive work on your audit, refunds will be calculated based on the percentage of work completed and costs incurred.

3. Refund Process

To request a refund or service cancellation, please contact our client services team using the contact information provided below. All refund requests will be reviewed on a case-by-case basis and typically processed within 14 business days.

4. Non-Refundable Components

Please note that certain components of our service fees may be non-refundable, including but not limited to:

Administrative setup fees
Initial consultation fees
Third-party costs already incurred
Work already completed

5. Service Quality Guarantee

If you are dissatisfied with the quality of our services, please contact us immediately. We are committed to client satisfaction and will work to address any concerns. In cases where we have demonstrably failed to deliver services according to agreed standards, we may offer service credits, partial refunds, or other appropriate remedies.

6. Payment Disputes

In the case of payment disputes, we encourage clients to contact us directly to reach an amicable resolution. If necessary, disputes may be addressed through an agreed neutral third-party mediator.

7. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: [email protected]
Phone: +60 3-2273 8888
Address: 15 Jalan Ampang, Kuala Lumpur, Malaysia

Last Updated: July 14, 2025